Quality Policy

Anadolu Medical Center has been established on sound foundations and planned as a whole according to the requirements of national and international accreditation and standardization.

Anadolu Medical Center’s quality has been documented.

1) Integrated Management System

Within its first year, Anadolu Medical Center was awarded the Integrated Management System Certificate for its quality service. It it the first medical institution in Turkey to have received the following certificates:,

ISO 9001 – 2000: Quality Management System
ISO 14001: Environment Management System
OHSAS 18001: Occupational Health and Safety certificates
While establishing the integrated management system as its strategic target, Anadolu Medical Center, as usual, has followed the right course of action. Once more, it has demonstrated the importance it places on quality and the health of both the environment and employees.

ISO 9001 - 2008 Quality Management System

ISO (International Standardization of Organizations) is an international standardization organization. TSE has been working to get certification, particularly for products. The first certification awarded to healthcare institutions was in 1996.

• ISO 9000 standards lay out the bases for a quality management system and specify the terminology for quality management.
• The ISO 9004 Standard is a guide for quality management system effectiveness and productivity. The objective is performance improvement and customer satisfaction.
• The ISO 19011 Standard is a guide for quality and environment management systems.

ISO 9000 standards can be grouped under 6 headings:

• General Conditions,
• State of Documentation ,
• Management Responsibility,
• Resource Management,
• Product/Service Implementation,
• Measurement, Analysis and Improvement.

ISO 14001 Environment Management System

The ISO 14001 is a first step toward protecting nature and the environment. The ISO 14001 Environment Management System encourages the use of technologies that do not harm the environment and natural resources, and contributes to the consumer’s awareness of and sensitivity to this issue. It helps to eliminate products and raw materials that are environmentally harmful.

The ISO 14001 Environment Management System was created for the purpose of specifying and assessing the impact the services provided by our hospital have on the environment and to contain potentially serious ones. One of the necessary conditions of environmental management is the principle of closely monitoring Anadolu Medical Center’s modern practices.

An institution that is awarded the ISO 14001 Certificate by meeting its requirements:

• Contributes to the prevention of pollution by managing wastes and recycling
• Reduces the consumption of natural resources by efficient use of resources
• Reduces costs by keeping wastes under control
• Ensures sound trust in society by protecting the environment and creating environmental awareness
• Creating a sense of pride in its personnel from working at an institution that respects society and the environment

Anadolu Medical Center meets all of the legal requirements and is making improvements within the framework of the environment management system in the areas indicated below.

• Control of medical waste
• Control of dangerous waste
• Ensuring radiation safety
• Control of solid waste
• Control of water pollution
• Protection of air quality
• Noise control
• Ensure the recycling of glass, paper, toner and waste oil
• Provide employees, patients and their relatives education about the environment
• Efficient use of natural resources
• Ensure the collection of waste by covered vehicles that do not leak or allow fumes to escape

What does a hospital implementing the ISO 14001 Environment Management System achieve?

It provides service that conforms to laws and regulations concerning the environment.
It ensures compliance to regulations regarding the management of medical wastes, solid, liquid and dangerous wastes and emissions, noise control and radiation safety.
Is prepared for emergencies.
It guarantees the maintenance of this achievement.

OHSAS 18001 Occupational Health and Safety Management System

The OHSAS 18001, the Occupational Health and Safety Management System, identifies what aspects of the activity performed affect health and safety. In addition to ensuring adherence to pertinent laws, it aims at the ongoing evaluation and improvement of the work environment, adherence to relevant laws, and reaching targets.
The OHSAS 18001 ensures that workers have a safe and healthy work environment. OHSAS 18001 institutions support the conduct of planned and systematic efforts to ensure the occupational health and safety of worker so as to become more competitive.

2) JCI (Joint Commission International) Accreditation

Anadolu Medical Center became accredited on 17 February 2007. This accreditation is certification that the hospital has meet all of the requirements within the framework of standards specified by the JCI, for developing the quality of patient care and reducing risks and maintaining on-going improvements by creating a safe environment for patients and employees. JCI standards fall into two main groups: patient-oriented standards and management-oriented standards.

HPatient-oriented Standards

1. Access to and continuity of care
2. The Rights of Patients and their Relatives
3. Evaluation of Patients
4. Patient Care
5. Anesthetic and Surgical Care
6. Management and Use of Medication
7. Education of Patients and their Relatives/p>

Management-related Standards

8. Quality Improvement and Patient Wellbeing
9. Infection Control and Prevention
10. Management, Leadership and Direction
11. Facility Management and Safety
12. Personnel Characteristics and Training
13. Information and Communication Management

ESMO (European Society for Medical Oncology) Accreditation

ESMO (European Society for Medical Oncology) accreditation is a special one that includes hospitals. Hospitals that believe that they meet the standards published by the ESMO apply to the ESMO, after which the hospital’s organization and functioning is inspected. The ESMO ensures that international standards are met not in the treatment of patients, but also in the healthcare provided to patients who can no longer be treated medically. Anadolu Medical Center is the only institution in Turkey that has ESMO accreditation. Its Oncological Sciences Department, which is accredited by the ESMO (European Society for Medical Oncology), is reinforcing its status as a reference center in all areas.

Baby friendly hospital

Anadolu Medical Center has acquired the title of Baby Friendly Hospital and is working to meet all of the requirements of this title.

What does a "baby friendly hospital" mean?

A "baby friendly hospital" is a hospital providing maternity services that has successfully made breast feeding a part of its educational program to mothers. This designation was created by “Mother’s Milk Encouragement and Baby-Friendly Hospitals Program,” initiated in 1991 by the Ministry of Health to promote and provide information about breast feeding and promote its practice in mothers.
The title "Baby-Friendly Hospital" is given to hospitals providing maternity services that have trained healthcare personnel who provide information to pregnant mothers about breast milk and nursing, and after birth, help them learn how to nurse.

Anadolu Medical Center has become a Member of KalDer

The Turkish Quality Association (KalDer) is a civil society organization founded in 1991 by a group of volunteers.
Its goal is to create an environment that is conducive to raising the level of quality of all private and public institutions and organizations in the country to international standards and increasing competitive power.
KalDer has more than 2,100 legal members. It is a member of the European Foundation for Quality Management (EFQM) and has initiated Social Quality Management and the “National Quality Movement” in Turkey.

Anadolu Medical Center became a member of KalDer on 14 March 2008 in order to take its quality service one step further and provide the best service possible to its patients.

What does it mean to be a member of KalDer?

To have adopted the goal of constantly improving competivity
To be a part of the National Quality Movement
To offer and look for greater opportunities for sharing and learning
To be among the companies having adopted the philosophy of quality and excellence
To be a part of a large international family
To earn! (together with all shareholders and in every way) )

What is the National Quality Movement?

It is a collaboration carried out with KalDer by institutions ,
To adopt Total Quality Management,
To implement the EFQM Model of Excellence,
To carry out self-assessment, taking the model as the basis for it