Person Centered Care - Planetree Gold Certification

3rd Planetree Gold Certification for Anadolu Medical Center Hospital

Anadolu Medical Center Hospital has been awarded the Planetree Gold Certification for the third time, meeting international standards in person-centered care. Re-certified following evaluations across key criteria such as quality, compassion, transparency, inclusivity, and collaboration, Anadolu Medical Center Hospital has reaffirmed its position as one of only 102 healthcare organizations globally to hold this prestige.

Planetree International—a non-profit organization working with hundreds of healthcare institutions worldwide to enhance person-centered care and promote the active involvement of patients and their families in the care process—subjected Anadolu Medical Center Hospital to a comprehensive verification process. During the evaluation, interviews were conducted with patients, family members, and staff, alongside rigorous assessments of patient experience, staff engagement, the role of patients and families in care, the healing environment, and clinical quality indicators. Through its practice and expertise in these areas, Anadolu Medical Center Hospital demonstrated once again that it continues to uphold Planetree’s person-centered care standards at the highest level.

“We view our patients, their families, and our employees as co-partners in this journey”

Timur Atsüren, General Manager of Anadolu Medical Center Hospital, stated: “The Planetree Certification is the only recognition honoring excellence in person-centered care across the entire continuum of care. In this certification process, which emphasizes the active participation of patients and their families in healthcare delivery, key areas such as patient experience, employee engagement, family integration, and the care environment are evaluated with utmost rigor. As an institution that views the comfort and well-being of both our patients and their families as an integral part of our high-quality clinical care philosophy, earning the Gold Certification for the third consecutive time is immensely meaningful to us.”

Emphasizing the vital role of staff within the person-centered care philosophy, Atsüren added: “The foundation of our approach relies not only on our patients, but also on our staff who are at the heart of all our operations. For us, ensuring that our team members feel valued, healthy, safe, and supported is as essential as the well-being of our patients and their families. We consider our patients, their families, and our employees to be inseparable partners in this journey. This invaluable achievement stands as clear proof of the strong synergy our teams have built with patients and families, as well as international recognition of our person-centered, holistic care approach.”

Person-Centered Care Through the Eyes of Our Patients

"During my radiotherapy session, I suddenly experienced a panic attack and started crying, but three nurses immediately came to my side. The compassion they showed me was incredible. They hugged me and offered me a break. I will always remember that moment. I do not know what the future holds, but right now, the care I have experienced during this treatment means so much to me."

"The staff are friendly, kind, and calm. You naturally feel anxious before scans, but the technicians and nurses are highly professional, reassuring, well trained, and clearly selected with great care. They are genuinely good people who are well suited to working in a healthcare environment."

"Everyone here was so attentive. I believe this place is managed with a truly holistic approach. I am grateful for the treatment I received here, and I always felt comfortable during my stay."

"The staff are so friendly that when you see the smiles on their faces, you know you are in a safe place. That has a very positive impact on your mental well-being."